Accounts Payable (AP) Grief Resolution
Description:
Coordination of information with customer and end user to investigate and resolve non-payment or short-payment of invoices.
Your Need:
- Local dedicated agent with knowledge of invoicing and payment processes within your end user customer (contacts and tools to resolve payment issues)
- Ability to reconcile easily your payment history against your shipping and sales history
- Progress and status update of resolution
Our Solutions:
Our SCSI Web Inventory Tracking System, provides all transactions history and traceability tied with invoicing, allowing our customer support to readily access data and records for payment grief resolution with customer account payable services. The WITS provides you with that same visibility.
Our Capabilities:
- Knowledge of material flow and all administrative customer processes leading from delivery to payment
- Customer network knowledge
- WITS
- Access to payment schedules and notifications
- Automated grief alert system
Our Performance Results:
100% grief root cause identification